Astral Tech Consultancy & I.T Solutions does not have hidden terms and conditions. Astral Tech Consultancy & I.T Solutions implements a legal contract to you with all the terms and conditions.
Limited redemption period and refund rights: that’s your right to ask for a refund – per incident- the plan will expire within thirty 30 calendar days (redemption period) starting from the date of your purchase. At any point, if you feel think Astral Tech Consultancy & I.T Solutions has not given you satisfying services, you can ask for a refund at the same. However, that refund will not cover the shipping charges, handling charges and any other applicable taxes, except for individual nations and countries where shipping and taxes are refundable.
If you unsubscribe from your current services with Astral Tech Consultancy & I.T Solutions, you can ask for a refund. However, that refund will also not include the shipping, handling charges and any other applicable taxes, except for in individual states and countries where shipping, handling and taxes are refundable.
You may choose to opt-out from any paid subscription service given by Astral Tech Consultancy & I.T Solutions and demand a refund of paid amount only if Astral Tech Consultancy & I.T Solutions is not providing you with support services and your refund request has been initiated within five days from the subscription date. (Refundable Amount is not including shipping and handling or any other taxes except in particular countries or states where the shipping, handling and taxes are refundable)
This section must not be applicable for those who belong to some specific states and jurisdictions where the limitation of refund rights is forbidden. Other valid refund rights will not be affected by this section. By using this service or subscribing to Astral Tech Consultancy & I.T Solutions services, you are deemed to have accepted and agreed to be bound by these terms.
Materials, Software, Services and other related information are collectively referred to as “Content”.
“You” meaning individually, any person, including any employer that you are acting on behalf of.
Per Incident Services
‘”Per Incident Plans” or Incident Plans or Single Incident Service are non-upgradable services provided by Astral Tech Consultancy & I.T Solutions with the individual objective of making a single and specific technical problem which you face.
“Subscription Based Services” or Subscription Services are improved subscription plans offered by Astral Tech Consultancy & I.T Solutions that active for a specified period and not limited by several incidents like our ‘Per Incident Service’.
“Services” are Per-Incident Services or Subscription-Based Services given by Astral Tech Consultancy & I.T Solutions to you. Astral Tech Consultancy & I.T Solutions Certified Technicians will deliver all services under the plan to which you have subscribed from Astral Tech Consultancy & I.T Solutions websites or by calling the Astral Tech Consultancy & I.T Solutions PH phone number mentioned on the Astral Tech Consultancy & I.T Solutions PH.
“Materials” refers to downloadable contents, white papers, web casts, frequently asked the question, press releases, reference guides, datasheets, product information or any other proprietary and copyrighted information which is available to download from Astral Tech Consultancy & I.T Solutions website. The term materials do not refer to the interface, theme, layout or design of the Astral Tech Consultancy & I.T Solutions PH websites or any other website owned or controlled by Astral Tech Consultancy & I.T Solutions.
“Software” meaning a computer program of any kind, both kept by Astral Tech Consultancy & I.T Solutions or the third party, delivered via download, media or other delivery methods including client and network security software. The Components of Software is protected by copyright, trade secret, unfair competition, and other laws. The software includes both Astral Tech Consultancy & I.T Solutions software and third-party software.
The use of your Software is subject to respective agreements such as a license agreement or user agreement that is included with the software, ordering documents, exhibits or others.
The customer can avail of the related services. The “incidental” means unique render of the services to fix the problem of the website/Apps as stated before the start step to fix. All number of issues is not limited, and also is helped with the follow-up consultations on the request. The follow-on consultations are limited to seven days from the first day of the service.
Mode of payment
Payment will be prepared only after the consent of the client. As the method of payment is limited online, which requires the use of a credit card, a lot of information need to provide by the customer with the right purpose.
The payment is to be prepared before the start of the support service unless ratified by the Astral Tech Consultancy & I.T Solutions PH. In case the full refund is not made, the customer is liable to pay 1.5% or more leading legal charge on the amount due. If the payment is due, the Astral Tech Consultancy & I.T Solutions PH is not responsible for rendering the services, and if continued by the duration mentioned that’s the reason for removal of contract.
While giving the credit card information, you provide the Astral Tech Consultancy & I.T Solutions PH to complete the payment procedure. Promptly in time, you will enable the credit card issuer to release the said amount without questioning the signed receipt. Let say a debit card, the charges said will be applied on the same debit card till a valid credit card detail is given. Electronic fund transfer, account details will be exposed to transfer the charge. Anyway, the terms and conditions in issuing bank account and credit card issues as per the case will be served to the fullest.
Astral Tech Consultancy & I.T Solutions is always here to serve you with your happiness. Providing an extension to the services available is now more accessible. If details provided at the time of the first contract remains equal, the term of the support renews intuitive for the same period held in the last current contract. In case you are ready to change the terms of the agreement while replacing or cancelling the renewal, you’re expected to contact the Astral Tech Consultancy & I.T Solutions PH by yours truly.
Fair Usage of Policies and Termination
The fact that there is no preoccupation on the follow-on support throughout the subscription period, the services accessible are under the guidelines of “fair use policy” enlisted by the Astral Tech Consultancy & I.T Solutions PH, which is considered to be tampered if:
The contract is fraudulent.
The computer system is not the same one registered in the agreement.
The deal is very dishonest.
This will bring a temporary suspension or even permanent termination of the subscription given, which will be determined under the sole right of the Astral Tech Consultancy & I.T Solutions PH.
PRIVACY: Data Protection
The number of files scanned, threats found, files fixed by the support tool.
Whether a firewall is active.
Whether any antivirus is active and updated.
System information related to the operating system, memory and disc space, proxy configuration.
Security status and security threat available.
Installed programs and active processes information; and
Application log file information and registry data.
The information transferred to the Astral Tech Consultancy & I.T Solutions PH in the Philippines may violate fewer safety data defence laws than the region in which you are located (including the European Union). Still, Astral Tech Consultancy & I.T Solutions possesses adequate security so that the collected information if transferred, receives an appropriate level of protection.
Third-Party Products and Services
While you’re serving yourself to the fullest, it may require taking the help of a “third party tool” such as Microsoft, Plugins which has to register from the license provider of the same tool. And you are expected to follow the terms of the party providing a third-party tool. The Astral Tech Consultancy & IT Solutions stands on the supporting side to help you to use the machine for the enhancement of the services. However, at the same time, Astral Tech Consultancy & I.T Solutions PH will continue to protect against all the issues acquired due to improper licenses or attributes of the third party software. If the third-party tool follows to interfere in the functioning of tools and services by the Astral Tech Consultancy & I.T Solutions PH, you will be notified of the amendment in the subscription provided by you. And violation of the term of our contract can cause the deal to get void.